FAQ

A full sew-in weave with Virgin Remy human hair, would need approximately 300g of hair. We recommend buying 2 packs of hair for lengths 14” to 18”. We recommend 3 packs for lengths 20″or longer. Each bundles weighs approximately 100g. Keep in mind that since the hair is sold by total weight the rule is: “The longer the hair, the shorter the weft.”

This is 100% virgin human hair that has not been processed is not processed in anyway. You can color the hair, however once Virgin Remy hair is treated in any way, it is no longer virgin. Be sure to keep color treated hair conditioned and moisturized.

This hair can last for a long time, the better you take GOOD care of it the longer you can have it and reuse! Our clients generally use the hair for 6 to 12 months for the (Budget hair) and 12 to 36 months for our (platinum range) which raw unprocessed one donor hair.

At Real Hair by Lorraine we are committed to providing you the best experience possible. We will try to accommodate any reasonable request prior to the order shipping. Please send all order requests to customerservice@realhair.co.za

Return Policy

We offer a 3-day warranty to exchange your purchase . This is because we educate you on the hair types as well as the differences within the hair industry , this is so you know exactly what you are buying before you make that decision.

We will NOT exchange if:
1. Hair has been installed
2. Hair has been colored
3. Hair is not in its original packaging
4. Can not Provide proof of purchase

NB: shipping costs will not be refunded.
The three days are from the day you receive the hair.

Maintenance instructions for all textures

  • Shampoo at least once a week
  • Use a shampoo no higher than pH7
  • Do NOT massage
  • Rinse thoroughly with lukewarm water
  • Apply conditioner, comb through with a wide tooth comb, starting with the ends working your way up you scalp
  • Rinse thoroughly
  • Let air dry

DAILY MAINTENANCE

  • Use styling products minimally to avoid build up
  • For Wavy & Curly hair use a spray bottle of water for natural look
  • For a “WET” look, we suggest a leave in conditioner & water

AVOID ALCOHOL BASED PRODUCTS TO AVOID DRYING OUT YOUR INVESTMENT!

  • Dampen hair with a water bottle
  • Comb through (wide tooth comb) beginning at the ends and working your way up to your scalp
  • Scrunch up hair gently to reform curls
  • Let air dry
  • Style as desired

Courier

Free courier around Gauteng province for purchases above R400.

R100 courier to the rest of South African provinces.

If you place your order before 12 noon C.A.T we will courier your order by end of the following business day.
Any questions or concerns regarding your order please contact
customerservice@realhair.co.za